Unable to access my account. Apparently my email address is no longer compatible though it hasn’t changed.Apparently this has been going on for over 2 years and they haven’t resolved. On line communication is a waste of time and after sending you round the houses they tell you to ring. I did so and at last seemed to be getting somewhere. However after answering a series of questions I was told that one of my answers didn’t tally though I know without a doubt they were all correct. When I asked which answer was wrong I was told that they weren’t allowed to say! I was told to write a letter to them and what information to include. That was fortnight ago and no response. Appalling service.
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