teacherspensions.co.uk

1.2
1.2 Based on 61 reviews

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1.2

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5

61 Reviews

5 Star
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Linda Williams
I believe it is law for me to receive a P60? So why am I not receiving one? Although I have them fro

I believe it is law for me to receive a P60? So why am I not receiving one? Although I have them from every year since starting work 39 years ago, the last I received from the Teachers Pension was 2023! Will be consulting a lawyer, after getting in touch with them a few years ago, & told them I refused to use their website after spending hours setting up passwords etc, & then next time I'm locked out so post it to me! I have lived over 40yrs at the same address. I bank, shop, use apps, book holidays via websites, but will never, ever waste any more of my retirement trying to use theirs! Completely useless & not fit for purpose!

1
Date of experience: Feb 19, 2026
Robert Duirs
Disturbingly inefficient and disorganised, it seems. Virtually impossible to gain access to their dr

Disturbingly inefficient and disorganised, it seems. Virtually impossible to gain access to their dreadful systems. Have had the same problems with these people every single year when needing to sort out my tax returns. I would be surprised if no-one had not either become seriously ill or even taken their own lives when trying desperately to negotiate these abominably dysfunctional systems. A shameful and disgraceful set-up.

1
Date of experience: Jan 30, 2026
Robert Duirs
Abominably dysfunctional and dreadfully awful systems. Shameful.

Disturbingly inefficient and disorganised, it seems. Virtually impossible to gain access to their dreadful systems. Have had the same problems with these people every single year when needing to sort out my tax returns. I would be surprised if no-one had not either become seriously ill or even taken their own lives when trying desperately to negotiate these abominably dysfunctional systems. A shameful and disgraceful set-up.

1
Date of experience: Jan 30, 2026
Mark Donkin
My partner

My partner, who sadly passed away at 39, had a Teachers' Pension. We weren't married. The form says to provide two forms of evidence that we were financially co-dependent. To be helpful, I provided five: co-owned deeds to the house (2018), my daughter's birth certificate with me as the father (2019), a council tax bill, a joint bank statement, and a utility bill. Was this enough? No, it was not. They need another form of evidence that shows we have been co-dependent for more than two years. Surely a child and joint ownership of a house for seven years should be sufficient. Having to further prove our relationship while my daughter and I are going through the worst time of our lives is quite frankly disgusting. You should be ashamed.

1
Date of experience: Jan 27, 2026
customer
Absolutely shocking

Absolutely shocking. I've been trying to transfer my funds from them with one of the top pensions/ISA company in the country who are now pretty distraught. No response to anything that is sent. Trying a send a message to them is a walk on the dark side. I have no idea as to if it went through. I want out, have done for a while, and as for confidence? Zero. Update - I have spoken to a human who sent me the two messages that they apparently 'tried' to send me previously, (given that there was a 'problem' in that the message system wasn't working, ie I wasn't receiving anything). They have asked a pile of questions, the answers to which are in the document sent.Oh and whilst I'm here - I have never, ever heard of a company whose 'chat' can only be used when you're logged out! Huh?

1
Date of experience: Jan 22, 2026
N May
Failure of New passwords and PINs to survive one use

I have spent over 4 hours over 2 days, having contact the Teachers pension phone line at least 5 times attempting to Log in. Each time I created a new password and PIN and have been able to use it once and then the system indicated that they did not match.I could not use my PC Laptop operating Microsoft as it could not deal with requirement to copy the necessary URL to gain a new Password/PIN and just took me back to the TP Log in Page. Access to my pension is essential and now the only access is online then it is appalling that the system fails at he first point off loggingin

1
Date of experience: Jan 22, 2026
Chris North
Three months after bereavement, still no action

Three months after my wife's death I am unable to find out when this organisation will complete its work. Apart from passing the details to "another department" they can tell me nothing. Every other organisation, including government departments, banks, building societies, etc., has been helpful and efficient, leaving no outstanding issues. What a pathetic shambles.

1
Date of experience: Jan 21, 2026
Jane Jones
Obviously I would give no stars if I…

Obviously I would give no stars if I could as there is nothing at all to commend this company. I have wasted hours of my life on hold waiting to speak to someone who can never help me.I have raised a complaint which has never been addressed.I have no pension!!It is absolutely disgusting that this company is withholding what is mine and I have no money.

1
Date of experience: Jan 16, 2026
Consumer
Paid 1000s in solicitor/court fees for…

Paid 1000s in solicitor/court fees for a shared pension order - was successful, and then when my ex retired, TeacherPensions mistakenly paid the WHOLE pension to him…two years on and I have not seen a penny despite admitting their mistake…they are IMPOSSIBLE to deal with and have no accountability. You can’t speak to the shared pension dept and any communication with TP is either met with incompetence on the phone and/or a holding complaint letter response…you couldn’t write this mess! Meanwhile, I can’t afford to retire now…and what will happen to the lost interest from the last two years…?

1
Date of experience: Jan 15, 2026
Chris Mcmillan
Unable to access my account

Unable to access my account. Apparently my email address is no longer compatible though it hasn’t changed.Apparently this has been going on for over 2 years and they haven’t resolved. On line communication is a waste of time and after sending you round the houses they tell you to ring. I did so and at last seemed to be getting somewhere. However after answering a series of questions I was told that one of my answers didn’t tally though I know without a doubt they were all correct. When I asked which answer was wrong I was told that they weren’t allowed to say! I was told to write a letter to them and what information to include. That was fortnight ago and no response. Appalling service.

1
Date of experience: Jan 14, 2026

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