Absolutely shocking. I've been trying to transfer my funds from them with one of the top pensions/ISA company in the country who are now pretty distraught. No response to anything that is sent. Trying a send a message to them is a walk on the dark side. I have no idea as to if it went through. I want out, have done for a while, and as for confidence? Zero. Update - I have spoken to a human who sent me the two messages that they apparently 'tried' to send me previously, (given that there was a 'problem' in that the message system wasn't working, ie I wasn't receiving anything). They have asked a pile of questions, the answers to which are in the document sent.Oh and whilst I'm here - I have never, ever heard of a company whose 'chat' can only be used when you're logged out! Huh?
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