Horrible! I booked the Family Experience for 12 people for my son and his friends on Sunday 9th of November, in order to celebrate his birthday. Two 15 minutes racing sessions were booked. The first session was interrupted constantly by one of the track staff who started shouting at the children for 'not listenting to instructions'. He then finished the session earlier than planned, gathered the children and started giving them a lecture in a very rough way about them not listening to instructions, and threatening to cancel the rest of the booking if 'only 1 child does not execute instructuions accurately'. My son was very distressed from this treatement, and he started crying and was very upset. I reported this complaint by phone to TeamSport on Tuesday 11th of November, and I was told someone will come back to me within 72 hours. Five days later, nothing happened, and I did not even receive any feedback.After paying a significant amount for my son to have a happy and unforgettable birthday event, unfortunately the event was unforgettable in a negative way, and was probably the worst birthday event he ever had. He never was shouted at and threatened that his birthday parry would be cancelled ever in his (or in my life)! I would definitely never go back, and will definitely recommend against anyone booking this venue, after this appalling and horrific treatement.
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