I’m extremely sorry to say this, but our experience at this branch was incredibly disappointing – especially given how positive our visits to Watford, Acton, and Dunstable have been. At those locations we had no issues at all; in fact, the staff there encouraged us to race more and even presented us with extra offers.This branch was the complete opposite. The staff were poor – disinterested, unprofessional, and more focused on their phones than running the session properly. Flags were wrongly used, and yellow flags meant absolutely nothing. Safety and race management were completely neglected.We booked a party of 10, but additional people were randomly introduced into our race. Even worse, two of them didn’t attend the mandatory safety tutorial yet were still allowed to join our group. It honestly felt like rules were being bent for certain people – maybe “elite members” or just friends of the staff – which made the whole experience feel unfair and unsafe.What should have been a fun, competitive day turned into frustration. Compared to the professionalism and enthusiasm we’ve consistently seen at other branches, this location was far below standard.
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