A “Sorry We Missed You” card was left in my letterbox on 25 February 2025. The tracking number on the card is invalid and produces an error message when entered online.
I contacted the online Chat service and spoke with a representative who confirmed that the tracking number was invalid. As a result, she was unable to provide any assistance.
I find this situation extremely frustrating and wholly unacceptable. It demonstrates poor attention to detail and a lack of accountability within the delivery process. It gives the impression that smaller customers are simply dismissed because we lack the scale or influence of larger clients.
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