I am writing to address a significant architectural flaw in your remote viewing feature. Currently, the software refuses to initiate a connection unless I am physically present to interact with the device—even with all password and security constraints removed. This effectively renders the 'remote' aspect of your service a theoretical concept rather than a functional one.
What makes this particularly frustrating is the lack of consistency. I am currently testing this across three devices: one functions exactly as intended, allowing for true remote access, while the other two fail unless I am there to hold their hand. A 33% success rate is, frankly, a dismal metric for a product in this category. You are tantalizingly close to a functional product, yet you are falling remarkably short of the finish line.
Lastly, I would suggest a quick review of your feedback form’s logic. It currently prevents users from selecting the current date, insisting the experience must be in the 'past.' Given that every second spent struggling with your UI immediately becomes the past, this validation rule is a bit of a logical embarrassment.
You have the foundation of a good tool here; it would be a shame if these basic oversight issues continued to undermine it. I look forward to seeing these inconsistencies rectified.
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