Review Time
I am extremely disappointed with TeamViewer and how they handled the decommissioning of Version 11.
Several years ago, I purchased a lifetime license for TeamViewer 11 for a significant amount of money. The understanding at the time was that this would provide long-term access to the service. Recently, Version 11 was decommissioned, and I was not given any prior notification or clear communication about this decision.
The sudden loss of access has directly impacted my ability to remotely manage my computers. For users who rely on this software for essential operations, this kind of disruption is not a minor inconvenience — it can seriously affect productivity and workflow.
What is even more frustrating is the lack of response from customer support. I reached out respectfully to request a fair resolution, but I have not received any reply. Discontinuing a lifetime license without proper notice, and then failing to respond to affected customers, reflects poorly on the company’s commitment to customer service and professionalism.
I have been a long-time user and always valued TeamViewer’s reliability, but this experience has significantly damaged my trust. Customers who invest in lifetime licenses expect transparency, communication, and fairness — not sudden deactivation and silence.
Based on my experience, I would advise others to carefully consider how licensing policies may impact them in the long term.
This program stops a remote connection when the computer is on and running. Their support is not available to look into the settings and help you resolve it. The program works well but when is stops working out of nowhere they are not there to help. Have to pay extra on top of your subscription for telephone support. I'd rather find an alternative at this point.
Perpetual Corporate license RM7,385 purchased in 2016. TeamViewer ends infrastructure support for v11/v12 and removes global remote access unless subscription paid. Request credit offset or fair remedy.
I am writing to address a significant architectural flaw in your remote viewing feature. Currently, the software refuses to initiate a connection unless I am physically present to interact with the device—even with all password and security constraints removed. This effectively renders the 'remote' aspect of your service a theoretical concept rather than a functional one.
What makes this particularly frustrating is the lack of consistency. I am currently testing this across three devices: one functions exactly as intended, allowing for true remote access, while the other two fail unless I am there to hold their hand. A 33% success rate is, frankly, a dismal metric for a product in this category. You are tantalizingly close to a functional product, yet you are falling remarkably short of the finish line.
Lastly, I would suggest a quick review of your feedback form’s logic. It currently prevents users from selecting the current date, insisting the experience must be in the 'past.' Given that every second spent struggling with your UI immediately becomes the past, this validation rule is a bit of a logical embarrassment.
You have the foundation of a good tool here; it would be a shame if these basic oversight issues continued to undermine it. I look forward to seeing these inconsistencies rectified.
Fantastic program! My father, who is 89, lives about 1.5 hours away and frequently requires assistance with his computer due to some cognitive decline. This service enables me to connect to his computer effortlessly, allowing me to provide help and perform necessary updates to ensure his system remains secure.
Hello Cool, thank you! I'm grateful to the programmer for their consistent success. The developers did an outstanding job. This software is truly exceptional. I'm very satisfied with it. This app deserves more than 5 stars. Thank you once again for your genuine support. Wishing you a wonderful day.
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