I am extremely disappointed with TeamViewer and how they handled the decommissioning of Version 11.
Several years ago, I purchased a lifetime license for TeamViewer 11 for a significant amount of money. The understanding at the time was that this would provide long-term access to the service. Recently, Version 11 was decommissioned, and I was not given any prior notification or clear communication about this decision.
The sudden loss of access has directly impacted my ability to remotely manage my computers. For users who rely on this software for essential operations, this kind of disruption is not a minor inconvenience — it can seriously affect productivity and workflow.
What is even more frustrating is the lack of response from customer support. I reached out respectfully to request a fair resolution, but I have not received any reply. Discontinuing a lifetime license without proper notice, and then failing to respond to affected customers, reflects poorly on the company’s commitment to customer service and professionalism.
I have been a long-time user and always valued TeamViewer’s reliability, but this experience has significantly damaged my trust. Customers who invest in lifetime licenses expect transparency, communication, and fairness — not sudden deactivation and silence.
Based on my experience, I would advise others to carefully consider how licensing policies may impact them in the long term.
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