Sent out by Green Flag for homestart on my car. Took it to their depot and scheduled it to have work done on it at my cost without even telling me, let alone obtaining my permission and authorisation for this to happen. Left a blank invoice by way of communication when taking the car in my absence. Called them to find out where my car was and the girl didn't know, put me on hold to find out, still didn't know whether they did or did not have my car... Had to get Green Flag to ring them and find out what was going on. Eventually it was established they had it and were set to start doing work on it as it couldn't be started at my home address. Poor communication. As I didn't authorise the car being taken there and did not consent to them doing work on it, I asked for it to be returned and was told I had to have it re-towed to a garage which they did in due course, but they threatened me with storage fees if I didn't nominate a garage within 48 hours of a Saturday afternoon! Charging storage fees for keeping my car at your depot, where I never asked you to take it, and where you were about to merrily start working on it at my cost without even having spoken to me, is unacceptable.Towing itself - could not fault. No damage to car and it was towed promptly and successfully to a garage once I nominated one.
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