There are several annoying problems with the service's EHR. Calendar appointments often lack accuracy. The mobile app does not sync properly, causing many appointments to be missed. This issue has persisted for quite some time without resolution. I am in the process of switching to a different EHR and am still awaiting their response regarding Data Export, which I requested on 12/7/2025. Customer support is average, but the service frequently shuts down unexpectedly for meetings and holidays. Given that healthcare needs are constant, alternative arrangements should be made for urgent matters. Messaging is quite poor as well; patients do not receive notifications when their appointments are canceled, among other issues. I hope to hear from someone regarding my data export soon.
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