Review Time
My onboarding experience with Tebra was smooth and well-organized. The implementation team provided clear guidance, helpful training sessions, and timely support throughout the setup process. The platform is intuitive and easy to customize for behavioral health workflows, and the telehealth integration works seamlessly. Overall, Tebra made launching my practice much less stressful. I highly recommend it to independent providers.
I saw the response regarding data export, and it feels completely untrue. I checked the data export page today and was surprised to find that my request isn't even listed. So, I submitted another request through the portal and reached out to the support team via their customer service page. It's been a month now, and no one has reached out to me. Even if they did reach out, as they claim, was it to inform me that my data is ready, or just to ask if I really need it? Additionally, I want to mention that the representative I contacted (not the other way around) asked if I could pay thousands of dollars for my data to expedite the process. P.S. I'm glad that the person who replied to my review acknowledged that other issues exist since no comments were made about them. I can highlight several other problems if anyone wants to reach out, so they don't end up with this subpar service. I’m still waiting for my data!!
There are several annoying problems with the service's EHR. Calendar appointments often lack accuracy. The mobile app does not sync properly, causing many appointments to be missed. This issue has persisted for quite some time without resolution. I am in the process of switching to a different EHR and am still awaiting their response regarding Data Export, which I requested on 12/7/2025. Customer support is average, but the service frequently shuts down unexpectedly for meetings and holidays. Given that healthcare needs are constant, alternative arrangements should be made for urgent matters. Messaging is quite poor as well; patients do not receive notifications when their appointments are canceled, among other issues. I hope to hear from someone regarding my data export soon.
Initially, they are fantastic, responsive, and very supportive. However, when you have a question, they often suggest alternatives instead of admitting that they won't resolve the issues. When their suggestions fail and you express your concerns, they simply state that you're in a binding contract and must accept it. Communication ceases, assistance halts, and you're left feeling abandoned.
I have been harassed and bullied when cancelling services. Initially, Tebra had no cancellation policy when I signed on and then told me I had to give them 30 days when I tried to cancel over a year later. That turned into 6 months when I spoke with the final rep. Tebra has sent me a multitude of threatening emails stating I owe them money even after cancelling services and are now threatening to send those bogus bills to collections. They are refusing to drop it even after I spoke with multiple reps and told them I cancelled services. One rep said my cancellation wasn’t final because I didn’t respond to some email AFTER I had cancelled with a rep!I advise against using Tebra as an EMR. I will be reporting them to the BBB.
Sofia has been truly wonderful and very patient! It’s been a crazy process starting a practice while onboarding and she has walked me thru numerous issues all fairly seamlessly! Thank you so much for providing such great rapport and kindness!!🌸
The customer service representatives do not know any more than you do. They cannot help you. Even for serious complications with billing and claims, they cannot get back with you often for a full 24 hours. They have no way to enter/prefill some information to print on paper claim forms (like taxonomy codes required for certain ins companies on lines 33a/b). They have no way to delete added columns on encounters once you have added a line item and the columns for what you added then populate on every encounter. They don't even call you the right name when they respond to emails. This system is terrible. If they are selling it to you, they are great. Once you've got it, you're screwed.
Claim your business profile now and gain access to all features and respond to customer reviews.
