⭐ 1 Star
I have been a Tebra (formerly Kareo) customer for 9 years and used their platform as the EMR and billing system for my physical therapy clinic in Phoenix, AZ.
In November 2025, I notified Tebra that our clinic would be transitioning to a cash-pay model starting January 1, 2026. Because insurance claims take time to finalize, we arranged with their team to downgrade our services for several months so we could close out remaining claims before canceling the platform completely. This downgrade and the new monthly rate were confirmed with their team.
However, beginning in January 2026, Tebra started charging thousands of dollars above the agreed rate for services we were no longer using.
After attempting to resolve the issue and disputing one incorrect charge, Tebra suspended our account overnight and locked us out of our entire system without warning or communication.
This system contains patient records and billing data that are critical to operating a healthcare practice, and the sudden lockout caused significant disruption to our business.
After nearly a decade as a loyal customer, the lack of communication and accountability has been extremely disappointing. Healthcare practices rely heavily on these systems, and sudden account suspension during a billing dispute is incredibly concerning.
I strongly encourage other healthcare practice owners to carefully review billing practices and service agreements before relying on this platform.
Claim your business profile now and gain access to all features and respond to customer reviews.
