I’ve ordered a MacBook 13” Air case from this manufacturer cause Apple recommended it on their website. I have ordered(order number EU29519) it during the “Black Friday” on the 24th of November. Then I’ve got a message that the item was shipped, but unfortunately without a tracking number… since then nothing else happened. The status of my package did not change and the postal service could not advise me further cause there was no tracking option. Very “smart of you”, tech21.After writhing the support 2 times with several days of waiting I only got one message, where they ask if I did get my order after all, I have said that I did not and… they just did not say anything in response. After waiting another day I’ve written that I want a refund. No excuse from their side, just a dry “you will get it in 3-5 business days”… I hope I will get that at least my money back. All this time I had to use my new MacBook without proper case. Sending the 40+€ paid item without a tracking number - very responsible job… if they even send it and not just registered the shipment and never did it indeed To summarise it all: Just stay away. It’s not a service, it’s the 100% off it. Never again.
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Since 2005, we’ve been creating rock-solid protection that lets you use your tech devices carefree.
We get that you're going to drop your tech more than once, so unlike other cases, ours protect drop after drop. The impact absorbing technology in our cases is designed by dedicated in-house scientists and is totally unique to tech21, ensuring that we’re offering the most durable materials and best drop protection around.
And now with the addition of biodegradable materials and microbe-fighting formulas, tech21 products offer cleaner, more sustainable phone protection.See more
