Review Time
I bought the Tech21 MacBook cover directly with Tech21. The protective foil was wrinkled, with dirt trapped in the creases. Additionally, the item was not boxed - it was simply placed in an envelope with a piece of branded cardboard. Tech 21 unreasonably told me I have to pay for product return which qualifies as non-conforming, and they cannot legally require the customer to pay return postage before refunding you. Unprofessional customer service and poor knowledge of law and customers’ rights.
I bought the Tech21 MacBook cover directly with Tech21. The protective foil was wrinkled, with dirt trapped in the creases. Additionally, the item was not boxed - it was simply placed in an envelope with a piece of branded cardboard. Tech 21 unreasonably told me I have to pay for product return which qualifies as non-conforming, and they cannot legally require the customer to pay return postage before refunding you. Unprofessional customer service and poor knowledge of law and customers’ rights.
EDIT:I have not dropped my phone, I have not dropped anything on my phone and I noticed today that the back glass is shattered.No clue why or how but obviously the Tech21 case did absolutely nothing to prevent the damage.$50 case appears to be a waste of money as my $1,000 phone is shattered.Great case, looks the same as photos. Now to see how it holds up...if it's anything like previous Tech21 cases it should be great.
Ordered a pink phone case from them and it was a completely different colour to the one advertised and when I requested an exchange or a refund they said I had to return the product and cover the shipping costs both ways. Their response was rude and unhelpful with poor customer service and no apology for sending me a totally different product to the one on the website. This is false advertising and the product should be taken own.
Reviewer “DO NOT BUY FROM TECH 21! They have absolutely NO customer service!!!First you have to pay for the return, secondly, they ask for the confirmation of the delivery because they couldn’t find it and lastly they promised to refund within 5 days and they didn’t. Also, no reaction to my emails.
Purchased a new iPhone 17 clear case for my daughter’s phone. She tends to drop her phone a lot and having purchased Tech21 cases in the past for previous phone I knew it would be well protected.She has dropped the phone a handful of times since Christmas and no damage so am glad I invested in another Tech21 case to ensure the phone stays like new for the next few years.
This company is horrible. I purchased a laptop cover and it was not delivered. They have NO phone support. If you call the one number on their site, it’s a recording. They do not respond to emails. BUT, they keep sending me daily spam mail to buy their product with a “Leave us a review” button at the bottom. So I will! I am starting to think this is a scam business that used bots to populate fake 5 star ratings.
The product itself was fine, and the order was dispatched relatively quickly. However, the delivery time was very long due to delays during transportation, which resulted in the package taking over a month to arrive.Another order placed around the same time arrived much faster, which highlighted the inconsistency in the delivery experience.Customer service was polite and responsive, but despite the unusually long delivery time caused by transport delays, the return process still required the customer to cover the return shipping. Under the circumstances, this could have been handled more flexibly.Overall, the product quality is good, but the delivery and return experience could be improved
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Since 2005, we’ve been creating rock-solid protection that lets you use your tech devices carefree.
We get that you're going to drop your tech more than once, so unlike other cases, ours protect drop after drop. The impact absorbing technology in our cases is designed by dedicated in-house scientists and is totally unique to tech21, ensuring that we’re offering the most durable materials and best drop protection around.
And now with the addition of biodegradable materials and microbe-fighting formulas, tech21 products offer cleaner, more sustainable phone protection.See more
