tech21.com

2.3
2.3 Based on 121 reviews

Since 2005, we’ve been creating rock-solid protection that lets you use your tech devices carefree. We get that you're going to drop your tech more than once, so unlike other cases, ours protect drop after drop. The impact absorbing technology in our ca...

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Jill74
Very disappointing customer service

I’ve been using Tech21 case for years and they’re brilliant. I’m a serial phone dropper and my phone has never been damaged in a Tech21 case. Because I’ve been so pleased with them, I decided to give the screen protector a go. It comes with what seems to be a very well designed applicator device which I thought would provide a perfectly applied screen protector. Unfortunately, despite following the instructions *to the letter* some pretty significant bubbles were visible underneath, one over the front camera lens. Even on offer this screen protector cost £27 so that was really disappointing. I emailed them to ask if there was a way to get the bubbles out - I didn’t ask for a replacement, merely advice - and waited a full week for a reply, which was quite clearly a cut-and-paste generic job designed to fit every possible circumstance and which implied that user error was to blame. Very disappointing after such positive experiences previously. It’s shoddy customer service like this that makes people reconsider their loyalty.

3
Date of experience: Nov 26, 2025

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Business Details

  • Since 2005, we’ve been creating rock-solid protection that lets you use your tech devices carefree.

    We get that you're going to drop your tech more than once, so unlike other cases, ours protect drop after drop. The impact absorbing technology in our cases is designed by dedicated in-house scientists and is totally unique to tech21, ensuring that we’re offering the most durable materials and best drop protection around.

    And now with the addition of biodegradable materials and microbe-fighting formulas, tech21 products offer cleaner, more sustainable phone protection.See more

  • email helpdesk@tech21.com
  • call +442033017690
  • language https://www.tech21.com

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