Update: It would be nice to be informed where to sent the Order Number. Via Email? Via Space Rocket? Via smoke signals?This is exactly what I mean with this company. Information that isn't how it suppose to be.Sending to their incompetent CS makes no sense, so not going to do that. Waiting for the Dispute Agency. I have an ongoing issue with this company.In July 2025 I ordered an item. The delivery took many weeks. Within Europe. There were different delivery companies mentioned in their emails. Which is a blast here as we have hundreds in the city I live. I finally found out after contacting CS. First receiving and not correct answer via the same email template over and over again. CS is not reading the email just replying with a template they think fits.When the delivery should take place I received a noticed that I wasn't at home (I work 100% remote and I was at home). The parcel then was brought to an office that opens only from the morning until 14:30 and not on Saturdays. During my working hours. There are many offices in the city I live in that are open until 19:00-20:00 and on Saturdays. But no, this office was picked. Very convenient. NOT.I decided then that I would not pick up the parcel. This was in August. After 3 weeks the parcel would be automatically returned to the sender. I contacted CS and they confirmed this. This returning should have been done by the end of August. We are in October 2025 now and I still haven't been refunded the returned item.Over the past weeks I have been in contact with CS of TechInn many times. The problem with CS (when they are human and not only AI), they send and answer (template) back that doesn't even shrug the issues I've mentioned. Answering the item will be delivered soon. That I can track it etc. etc. It's about a return and refund!It wasn't a cheap item and I want my money back.There is no email address to be found from a complaint department. Which is Europe is an obligation. My advise: Don't buy from this company. Their Customer Support is not existing. There is no help at all. Better throw your money directly into the sea. In the meantime I just opened an Alternative Dispute Resolution. After many contact point I don't expect this company to help without further pressure.
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Techinn is an online technology store where you can find everything related to computers, electronics, mobiles and gaming whose geek community has been increasing over the years at a great pace in many countries all over the world and who are real lovers of technology.
Our team of technology and computer experts have chosen the best products for guaranteed quality, excellent durability, good performance, connectivity, speed, power and great storage so that you can find a large variety of electronic items of the leading brands, such as Xiaomi, Samsung, Apple, Asus, Nintendo or many more.
Techinn is one of the 18 stores of the Tradeinn group featuring a 30,000m2 main logistics centre, with over 2,600,000 legitimate products and over 10,500 trusted brands available to ship to over 180 countries around the world, with fast delivery times and a 30-day returns policy.
✅ Online IT and electronic store with great prices. See more
