I bought a pair of Technics EAH-AZ60E-K earbuds in the summer of 2023. In less than 4 months, the left earbud faulted. I first contacted Technics UK & Ireland Support on 14th November 2023. They got back to me the following day asking for additional information. I then provided what they requested and have not had a response to this yet. I have followed this up multiple times. The only response I have had was another customer support adviser stating they had not received the information requested? Which had already been sent on 17.11.23. I then had to resubmit the information requested. This was on 12th December 2023. Today is almost a month since and I am still being completely ignored by Technics. I am a regular user of Technics products and have been for over 30 years. This level of customer service is absolutely disgraceful and not one that I would expect from such a reputable brand!!
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Technics is a Japanese brand name of the Panasonic Corporation for audio equipment.
