I contacted Technics customer support services over 3 months ago for advice on how to link 2 Ottawa C50 speakers together to provide a stereo sound. I still have not received a reply! After an initial unhelpful telephone call, I received an E-mail from Technics asking where I had read that this action was possible. I sent a copy of the relevant page of the Ottawa speaker user manual which clearly states that this action is possible ( but, unhelpfully, doesn’t detail how to actually do it). It’s unbelievable that the “expert” customer support advisor didn’t know this information and had to be given it by a customer!!!!My reply clearly floored Technics, hence no reply. The speakers are excellent, but Technics “customer support services” is clearly none existent. I would have awarded it 5 minus stars if that had been possible.Come on, Technics, play the game. You must try harder- or disband your “customer support services” completely. If ever a department of a company was wrongly named, it has to be Technics customer support services.Update - February 2024.Six months have elapsed since I submitted my negative review. Still no contact from the Technics “customer support services”.Perhaps Technics has followed my suggestion and disbanded its “customer support services”, as it clearly served no useful purpose.Appalling, Technics.Further update 5th April 2025.Still no reply from Technics. Perhaps their “customer support services” has been disbanded. After all, it served no useful purpose.
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Technics is a Japanese brand name of the Panasonic Corporation for audio equipment.
