If I could give no stars, I would. This company shows a clear disregard for customer satisfaction. I ordered a black crossbody directly from the website, which featured embossed writing and a striped strap. However, the bag I received was nothing like what I ordered. Instead of the embossed detail, the purse had a silver logo that read the company name, and it even came with a receipt from a different retailer. I had ordered directly from their site. When I contacted their chat support, the agent insisted that I had received the correct item, claiming it might just 'look different in certain lighting,' and stated that a replacement was not possible as there was no guarantee I'd receive the right one. Another agent confirmed the same information. They seem to manipulate their customers' perceptions. It’s clear they are aware of their mistake but have made no effort to rectify the situation. I will NEVER shop with this untrustworthy seller again.
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Ted Baker began its journey in 1987 as a specialist shirt brand in Glasgow, quickly gaining a reputation for quality craftsmanship and attention to detail. Over the years, the brand has expanded into a full lifestyle collection, offering Menswear, Womenswear, Accessories, Footwear, Fragrance, Eyewear, and more.
Now under the ownership of United Legwear &; Apparel Co. Ted Baker continues to embody its signature blend of contemporary style and heritage-inspired design. Ted Baker remains dedicated to delivering timeless fashion with a modern twist—directly to customers through its online platform.See more
