Review Time
The earring was very very small there were for a baby no way would have fit a adults ears I never broke the seal butI was refused to return then
a waste of £35 which I can’t afford don’t buy these sleeper type earring
It's unfortunate to see a quality British brand face challenges. I've always appreciated their products, especially the men's shirts! My recent order arrived well-packaged and organized, including a stylish leather backpack that complements my suits perfectly. The website was easy to navigate, and with many items on sale, I recommend checking it out!
If I could give no stars, I would. This company shows a clear disregard for customer satisfaction. I ordered a black crossbody directly from the website, which featured embossed writing and a striped strap. However, the bag I received was nothing like what I ordered. Instead of the embossed detail, the purse had a silver logo that read the company name, and it even came with a receipt from a different retailer. I had ordered directly from their site. When I contacted their chat support, the agent insisted that I had received the correct item, claiming it might just 'look different in certain lighting,' and stated that a replacement was not possible as there was no guarantee I'd receive the right one. Another agent confirmed the same information. They seem to manipulate their customers' perceptions. It’s clear they are aware of their mistake but have made no effort to rectify the situation. I will NEVER shop with this untrustworthy seller again.
I ordered some slippers for men, but they didn't fit at all. I've never had issues ordering shoes online, but these were incredibly small and unwearable. Additionally, they seemed to have been previously worn, which is unacceptable for a product that can't be washed. The box was also damaged upon arrival. After raising a complaint, I had to pay to return them. When I went to drop them off, the QR code provided didn't work, forcing me to contact customer service for a new one and make another trip. In total, I ended up paying for shipping twice and wasted hours of my time, receiving only an automated apology. It's clear why this company is struggling.
If I had the option, I would rate this company with no stars. They show a blatant disregard for customer satisfaction. I ordered a black crossbody directly from their website, expecting it to have embossed writing and a striped strap. Instead, I received a purse that looked completely different, with a silver logo and a receipt from another retailer. When I reached out for help, the agent insisted I got the right item, even suggesting it might just look different in certain lighting. They refused to send a replacement, saying there was no guarantee I'd receive the correct one. This company manipulates its customers and acknowledges their mistakes without taking action to resolve them. I will NEVER shop with them again.
I returned an unwanted Christmas gift that was delivered to the company’s depot on December 30th. After waiting patiently for my refund, I had to follow up on January 10th, only to find out that there was no confirmation of my return. This level of service is shocking; without my inquiry, I doubt I would have received my refund at all. Overall, a very unsatisfactory experience.
I had a very disappointing experience with the returns process. I returned items using the official drop-off method as instructed, and the locker only opened after scanning the QR code. Once I placed my parcel inside, I couldn’t access it again. I even provided a photo as proof. Yet, the company and the courier claim there is no record of my return and refuse to issue a refund. This is unreasonable, as I followed the return procedure correctly. Now, I’m left with no refund and have been told to contact my bank for assistance, effectively passing the issue onto me. I am out of pocket and have received no support.
I received a faulty product and was charged 10 EUR for shipping, which felt excessive for a small item. When I wanted to return it, I was hit with another shipping fee of 10 EUR. In total, I paid 20 EUR for shipping on a faulty item and have yet to receive a refund. This situation seems unfair, and I shouldn't have to keep reaching out to customer support for resolution.
I ordered a card holder that arrived looking used, with faded printing. When I contacted them, they didn't address my concerns properly and offered a mere 20% refund, which I found unprofessional. It’s not my fault that the product passed quality control in such a state.
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Ted Baker began its journey in 1987 as a specialist shirt brand in Glasgow, quickly gaining a reputation for quality craftsmanship and attention to detail. Over the years, the brand has expanded into a full lifestyle collection, offering Menswear, Womenswear, Accessories, Footwear, Fragrance, Eyewear, and more.
Now under the ownership of United Legwear &; Apparel Co. Ted Baker continues to embody its signature blend of contemporary style and heritage-inspired design. Ted Baker remains dedicated to delivering timeless fashion with a modern twist—directly to customers through its online platform.See more
