Never encountered a company with such shockingly bad customer service. Our golf trip was cancelled due to Covid and we have been trying for several months to get our refund from tee times.pt. After initially agreeing to the refund, it never transpired and now emails and calls are not being returned. Apparently (as seen on their Facebook page) they somehow decide who deserves a refund based on a set of arbitrary means tested criteria of economic hardship or illness!How they know who is ill or suffering financially is beyond me (they certainly haven’t asked our group what our health or financial situation is)!It appears their owner is looking for any excuse possible to hold back their customers money. I understand many businesses are struggling right now due to the Covid situation, but that is not an excuse for poor customer communication and ultimately theft if the money is not returned.They have now admitted publicly on Facebook that we are due a refund but are insinuating that it will be delayed or reduced due to “legal” action they are considering due to our party leaving a bad review. This company makes Fawlty Towers look like The Ritz!I would urge anyone reading this to avoid this company and book your golf directly with the courses.
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