Review Time
Three of the bookings were unavailable, and it was unclear why the tee times were still listed online. After receiving a voucher, I drove to the course only to find it closed, which was incredibly frustrating and wasted my time. I had no opportunity to make alternative plans for the day. I reached out four times regarding a refund, but received no response. I eventually got a refund for two of the bookings, but it took a lot of effort to resolve. Writing this negative review is not something I enjoy.
Three of my bookings were unsuccessful due to lack of availability, and I was confused as to why tee times were still listed online. I received a voucher and traveled to the golf course only to discover it was closed. This situation was frustrating and wasted my time, leaving me without a backup plan for the day. I reached out multiple times about a refund, but no one responded. Eventually, I received a refund for two bookings, but it took considerable effort on my part. I dislike leaving negative feedback.
On the first day, we were scheduled for 'simulator training' at a location that lacked a simulator. We were told to confirm the next morning, but the staff didn’t arrive until an hour later. On the second day, we faced delays due to blocked paths, preventing us from finishing our round before dark. We were informed that complaints had to be made right after the round, but the Pro Shop was closed. This wasn't just a twilight issue; it was a clear case of mismanagement. Better marshaling and a proper complaint process are essential. Overall, it was a frustrating experience.
After booking two courses and finding one in poor condition, I sought to change my booking. The process was handled exceptionally well, and the communication was superb. They also took care of my club reservations. An unexpected refund was processed back to me instantly. Many thanks to the team and particularly to the representative in the office.
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