I was so pleased with my Tefal X-Force 16.0 Vacuum cleaner. That is, until I was contacted and asked to dispose of the battery as they had proved to be faulty. I was told to expect a replacement in 3-4 weeks. Now, five weeks later, I am still waiting. All emails to customer services are replied to with a bland, scripted message, and I quote, "The recall is handled by a different department, specifically the headquarters in France, so we are unable to provide an exact arrival date.” Unbelievable. Abysmal customer service.
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