tefal.co.uk

1.3
1.3 Based on 120 reviews

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Average Rating

1.3

/
5

120 Reviews

5 Star
3%
4 Star
2%
3 Star
3%
2 Star
3%
1 Star
89%

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purchased a Tefal Jamie Oliver pan set from John Lewis. these are simply the best pots/pans i have e

purchased a Tefal Jamie Oliver pan set from John Lewis.
these are simply the best pots/pans i have ever used.
nice to handle, easy non stick, easy clean, looks great.
cant praise these enough. great cooking investment.

5
Date of experience: Jan 30, 2026
Joelle
Bread maker issues due to recipe errors

The bread maker has a significant flaw in the recipe book—specifically, the Pizza Dough quantities are incorrect, which results in unusable dough. The manufacturer continues to distribute these bread makers with the inaccurate recipe. There may be additional errors that we have yet to find. I reached out to request a revised recipe book and confirmation that the company acknowledges the mistake, but there has been no response. Additionally, all recipes contain higher levels of salt and sugar compared to other brands.

1
Date of experience: Jan 20, 2026
Adel
Air fryer issues and poor support

The air fryer has similar problems as the previous one. I sent it back for repairs and was offered a replacement, but it has been nearly a month without a new one. Customer service is lacking, with no responses. I called several times and was promised a callback, but no one seems to care. This is the worst service I've experienced!

1
Date of experience: Jan 14, 2026
Noah
Air fryer issues

The air fryer has been problematic. I sent it back for repairs, and after almost a month, I still haven't received a replacement. Customer service has been poor, with no responses to my inquiries. I've called multiple times, but no one seems interested in helping. Very disappointing experience!

1
Date of experience: Jan 14, 2026
Kirk Bell
Quality concerns and lack of resolution

I've purchased two frying pans recently, both of which have experienced peeling and wear despite normal use. The company acknowledged the issue but refused to replace them without receipts. The only offer was a discount on another pan, which doesn't inspire confidence after two failures. It's disappointing, especially from a brand I once trusted.

2
Date of experience: Jan 14, 2026
Rafe Sanders
Underwhelming performance for the price

I bought a steam iron three months ago, and it's been quite disappointing. It feels cheap and is mostly plastic. The water reservoir doesn't secure properly, and I have to empty the anti-calc more frequently compared to other models. Overall, this iron doesn't perform any better than much cheaper options. Just a heads up for potential buyers.

1
Date of experience: Jan 14, 2026
RP66
Extremely frustrated with service

If I could give zero stars, I would. My air fryer fan broke, and after sending it back, I heard nothing for over a week. I only learned it was received after calling them. A month later, I still don't have my fryer back, and their promised turnaround is not being met. I won't be buying from this brand again.

1
Date of experience: Jan 09, 2026
Otis Sanders
Lack of customer service

The customer service is lacking for such a large company. My recent interactions have been frustrating, and I feel like I haven't made any progress. It's disappointing, and I won't be purchasing from this brand again, nor would I recommend it to others.

2
Date of experience: Jan 06, 2026
Dobie P.
Design flaw with the iron

This iron has a major issue with its short cable, making it difficult to use without pulling on it constantly. While it is lightweight and pleasant to use, the cable length significantly detracts from its usability, and I find it concerning from a safety standpoint.

3
Date of experience: Jan 06, 2026
Unsatisfactory phone service

I had a frustrating experience with phone support. I called to arrange a return, and the representative initially agreed to a pickup. However, when I followed up, I was met with rudeness and a refusal to listen to my explanation. This experience has made me hesitant to continue purchasing from this brand.

1
Date of experience: Jan 05, 2026

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