I ordered an exhaust system upgrade through a service on 23/12/2025 and it arrived very quickly the next day. However, after reconsidering, I decided it wasn't suitable for me and called to initiate a return on 5/01/26. I was told to expect an email link for the process. While I was abroad for a few days, I received nothing. Upon my return to the UK, I called again and spoke to a representative, which resulted in receiving an email. Unfortunately, despite multiple calls, I've been met with unhelpful responses, culminating in an inappropriate email from the sales chief, essentially dismissing my situation. This was an unopened package worth £800, purchased in good faith with the intent to return it in the same condition. Despite numerous follow-ups to the sales chief, I have not received any responses. I usually don't create issues and have returned items online without problems in the past. Regardless of the value, the principle of customer service remains crucial. I have found the level of care from this company and those I've interacted with to be quite disappointing. I'm willing to provide further information and will update once this situation is resolved.
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Tegiwa Imports are the Number One Honda Japanese Performance Parts specialists. We're the European distributor for Skunk2, Yellow Speed, MFactory, K-Tuned & Apex Wheels.
