We ordered a LG OLED for approx €1750 through Mediamarkt marketplace at Tek4life.. We unpacked the tv and it was not working. The tv light was blinking 4 times in a row, which indicates a hardwareproblem (LG website). This was due to a broken screen on the left bottom. We reported it broken to Tek4life and they responded that we should sent it back. So we did. After 10 days Tek4life sent a email that it was our fault that the tv was broken because "we did´t properly pack the tv for the return". Ofcourse this cannot be true since the tv was already broken when it arrived at our house, that´s why we sent it back! Also we packed the tv in the original box with the original packaging materials. Tek4life does not respond on emails and also don´t pick up the phone. We tried to contact the commercial director Tiago Costa, but got no response on emails from him and he is not answering the phone. This is a typical scam that happens more with internet shops; a product is broken when it arrives at the customer, they ask you to sent it back and then they blame the customer. They have your money and tv and don´t repond. You would not expect this from a company connected to Mediamarkt. We have to take legal steps to even get heard by Tek4life and to get our money back. We will update here if there is any legal progress on this part
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Tek4life – Tecnologia ao Seu Alcance!
Na Tek4life, a inovação anda de mãos dadas com a qualidade! Somos especialistas em eletrónica de consumo, smartphones, tablets, smartwatch, recondicionados, telecomunicações, informática, imagem, som e acessórios, trazendo-lhe as melhores marcas do mercado aos preços mais competitivos.
Mas não somos apenas uma loja – oferecemos aconselhamento personalizado, reparação técnica especializada e ainda venda por grosso e revenda para profissionais do setor.
Com várias distinções e prémios, destacamo-nos pelo compromisso com a excelência e diferenciação. Visite as nossas lojas físicas em Braga, Porto e Trofa ou compre online com total comodidade.
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