I purchased a washer, dryer, and refrigerator for delivery and installation. The website said that everything would arrive and be installed by July 29 at our house. BRT delivered the products to Ekotruck for last mile delivery on July 24. It then took 8 emails and at least as many phone calls to finally get the products delivered to our house on August 9. Every time I would talk to Tekworld or Ekotruck the story would change on when the products would be delivered. Once they were finally delivered, the dryer was broken. I messaged Tekworld who said they would refund the dryer and 1/6 of the cost of the shipping because they didn't have the dryer any more. They wouldn't even refund a third of the shipping cost, no offer of compensation for the headache, no offer to provide a different dryer. The good part was that their customer service was responsive throughout the process and the refund was prompt. This is why I'm giving 3 stars instead of less. Will use a different company in the future though.
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Tekworld.it fondata nel 2008, è una società specializzata nella vendita di prodotti di Informatica, Elettronica, Elettrodomestici, Giochi e Telefonia su tutto il territorio italiano.
Siamo in grado di assicurare ai nostri clienti il miglior prezzo disponibile al momento sul mercato ed una grande varietà e disponibilità di prodotti high-tech, grazie ad un catalogo di oltre 20.000 articoli. Le continue promozioni dedicate agli utenti registrati aggiungono inoltre ulteriori possibilità di risparmio.
Tekworld offre un servizio a 360°: dai consigli pre-vendita per scegliere il prodotto giusto all’assistenza post-vendita in caso di problemi.
Tekworld offre infine un’ampia gamma di servizi accessori per l’esperienza d’acquisto del cliente: configuratore PC , installazione, ritiro dell’usato e consegna su appuntamento.See more
