After three months of struggling with another provider to release my number to this service, I finally received my sim card late. The delivery was not timely, and when I informed them of my new address, they requested proof. It took me two weeks to get an appointment for city registration, and when I finally did, they said they couldn't change my address or send me the sim card. The customer care team asked for a contract I never received. Now I'm unsure if I should risk porting my number to this service or switch to another provider.
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