I applied for a vacancy with this company on a referral basis from Jobcentre Plus. I've been looking for another job where I can work from home and also have more hours with better working conditions. So, when my advisor told me about this vacancy I thought I'd give it a go, especially as the contract was for the DWP and the pay was decent enough for my needs. However, from day one, the application was a painfully slow process:I couldn't log in as the site said I'd already applied for the job, which is ironic as I couldn't log in. I have applied for a job before with them, but never heard anything so, I thought I'll use my other email address and register as a new user. This seemed to work. From then on, it was a constant roller-coaster of sending information within impossible time frames, especially as I am still employed elsewhere. As if that wasn't bad enough, whatever information I sent was never good enough - they always wanted more and now that I've read similar reviews about the same issue, I'm very concerned about my personal information and how it's being used. One email I received was around 14.20 requesting further ID and further proof of address eventhough, I'd sent photos of documents off the list provided. The deadline for sending this was 08.00 the next morning! Hang on a minute... I've told you I'm already working and, for some reason, you also think that I'll be sending this info' by post...Erm...why would I be doing that? Not to mention they wanted ORIGINAL copies (passports, etc..) sent through the POST! I think not. This is what I mean by the instructions being contradictory and confusing: telling you to do this a certain way then, the next paragraph instructs you to do it another way, because of...what? You've told me you want further evidence by the next morning, yet TELL me I'll be sending it by post, which will take how long? And why by post? The next morning, I received an email stating that my application had been withdrawn due to missing the deadline. The audacity of it! Although, I am actually glad I didn't send anything. Alarm bells did ring. To make matters worse, there is no way of contacting anyone to help with the application, other than a so - called contact email request page for which there is a drop down menu to pick from - none of which include applying for a job. Even after completing the 'on boarding' process and submitting my information, it was a further week before I even received a reply (probably checking me out and not liking that I don't have Facebook, etc.. I don't even use my real name anyway). A bit of a liberty when I was being forced in to rushing to supply ID and complete online tests in 24 hours (for certain criteria. Reading regulations and whatever, was around 48 hours). I also recall that when I did reply to an email enquiring about their request, I never had a reply or, someone totally different replied. Needless to say, continuity is lost and the answer is unsatisfactory, that is, if you receive one! This application of mine had been going on since 26th February, finally culminating in a thanks - but - no - thanks - email this morning. However, what I didn't realise was, there is an absolute breach of data protection. It appears I wasn't the only rejected candidate this morning...14 of us received the same email. I know this because we were all sent each other's addresses. Needless to say, they also have mine! Half an hour later I received exactly the same email minus the extra addresses. Why bother, I've seen them. Absolutely laughable. The reason supplied was, apparently, because I couldn't conform to the ridiculous time frames being imposed. Personally, I think it was due to myself stating that their timeliness are unreasonable and that won't be resigning from my present job until I have a secure tenure from TP. That and ageism: Their social media account photos (assuming they are real) are just full of young people and openly advertise the fact the company is geared towards employing the young - particularly the 18 to 24 year old age group. Obviously, in the UK, it's illegal to advertise vacancies for a certain age group - unless it's for legal reasons, of course. So, as the TP company employees don't know how old applicants are until the ID info' is submitted, I suppose this is how applicants are sifted. If I could give this experience zero stars I definitely would. I'm only relieved I haven't already handed - in my notice at my present job, (my gut told me not to) although I'd already accepted the offer of employment for this vacancy from TP. Anyway, I have an appointment at the JCP next Friday and will be showing some of these horrific reviews to my advisor. I seem to be one of the lucky ones and feel I've dodged a bullet!
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