I worked at Teleperformance for two years on the Insulet project for the UK market, and my experience was extremely negative.Both the company and the project consistently disregarded the needs of agents. The environment was built entirely on pressure, with poor working conditions and completely unrealistic expectations. We were given performance goals without being provided the proper tools, resources, or staffing levels to realistically achieve them.For months, the project did not hire new agents, while existing staff were expected to handle extremely high call volumes — often 40 to 50 calls per day. At the same time, we were pressured to be fast while also meeting every customer need, which was contradictory and unsustainable. Agent support channels were often unhelpful, with insufficiently informed staff unable to properly assist during calls.Employees were pushed to exhaustion, and then, without warning, over 200 people were suddenly let go. After years of dedication and intense workloads, this was handled in a deeply unfair and demoralising way.Teleperformance promotes itself as a company that values employee wellbeing, quality, and inclusion, and highlights various support initiatives publicly. In my experience, however, this image does not reflect the reality on the ground. The gap between marketing and actual treatment of employees is significant.I am leaving this review as an honest record of my experience, so others can make informed decisions.
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