In my case, information given during the interview was not correct which caused me to work in an additional language for free for the first months.I worked in English, Swedish and Polish but only Swedish was covered by the language bonus. During my interview, the interviewer told me that I would be getting the bonus for working in Polish, so I happily did that not knowing the reality of it. After discussing the situation with my Swedish colleagues who got the bonus, it became clear that I was working for free in an additional language. When confronting the interviewer later on, who was also my new team lead, I was met with arrogance but ultimately did not have to work in Polish.Communication with my supervisors regarding new tasks was near non-existent. There is a constant shift of responsibilities as mentioned by another poster.You will get to hear supervisors openly speaking about agents' performance (and other supervisors) in front of everyone and not in a nice way.Despite being quite a colorful place with people from everywhere, there is a culture among some German supervisors, making discriminatory jokes if you happen to be Polish.I caught my manager red-handed sending personal messages about me to another agent (screenshotted & reported to the whistleblower team).On my last day and when trying to return my items my supervisors kind of forgot that a document needs to be signed to confirm me handing over the things. The document was locked in the HR office to which my team leader did not have access to and the HR was working from home on that day.They reserved an amount from my salary to ensure proper handover of equipment but did not make it possible for me to return in on my last day. No reimbursement for their mistake was given nor any acknowledgement of it despite me having to travel another day and pay the traveling expenses myself. Of course they don't mind you doing that, because you are under the threat of losing your money if you don't return the things. :)
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