Do not work for this company. I started last September 2024 and left August 2025, when starting this job I was put on NHS campaign which was fine, taking between 5-10 calls a day, quite slow paced but enjoyable, after a month I was then moved to Volkswagen financial services campaign, again very good and enjoyed this campaign a lot, had quite good support and good shift pattern, fast forward too December 2024 I was forced into working for Lloyds banking group campaign, I knew it wasn’t something I would enjoy being on back to back calls and I pleaded for them not to move me there but I didn’t have a choice even though they were happy to move me twice to different campaigns before hand. The shift patterns were awful and basically working every weekend which I was told it would only be 1 weekend a month, lies after lies. Baring in mind when I applied for this job no where did it state I would be moving to different campaigns basically every month, from what I was aware it would be one job and that was that. My mental health had completely deteriorated from the second training even started with Lloyds, the training was awful and didn’t learn anything useful or anything that would help working on calls, customers would be abusive and I explained to managers everyday how this was affecting me but still nothing got done about it, I would use my holidays to take time off even when I had no plans just to get away from the place, I took absence multiple times having to visit doctors because of how much the job was affecting me. Begged so many times to move me to another campaign and was completely shut down each time and was told there’s no other opportunities within the company which I knew was a lie because they just couldn’t be bothered for the hassle. I know multiple people still working there who have suffered and are still suffering the same as me and it’s disgusting. Putting so much pressure on you to reach targets every month and even if you don’t reach it by the smallest percentage you get made to feel like your the biggest failure, so much work being thrown at you, being treat awfully and get paid so badly. I have now finally left this company and put myself first as no job is worth leaving you feeling this way, I should have left a long long time ago. And after reading other reviews it’s very clear what type of company this is. Don’t put yourself through it!
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