I was so close to being ready to tackle the phones, but just needed more training and a bit of help, but was refused and told to get on with it. I was also told NOT to be so polite on the phones - yep, do I hear you say huh too? I explained I’m struggling and would like more support, the team leader’s reply was, well you have support via their version of a bible and an online help desk, that may or may not be there to help you! So instead of just listening to me and helping me for a couple more days (May I add at this point, it wasn’t just me requesting extra help either, we wanted to succeed, but the team leaders set us up to fail), they’d rather let me leave. What they were suggesting was NOT right. Plus I was told there would be 12 DAYS OF TRAINING and 2 weeks of nesting … 7 DAYS OF TRAINING, I am sure I know my maths, 7 is a lot less than 12!!! The two trainers were great, but after them, it collapsed, big time. So yeah, think you might want to work for this company, just think, would you swim with a bunch of starving sharks and that should lead to your answer ;)
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