teleperformance.com

INCOMMUNICATION BUSINESS MODEL

I worked for them from November 2020 through April 2021 and this was my experience:Training was well while we were at it, about 5 weeks which is a considerable amount of time to learn a product, my campaing was banking customer service. Trainer knew product amazingly, had very good communication skills and overall handling groups effectively, everything good until...We actually started the work and were assigned to team leaders. Firstly, they assign around 15 people to 1 team leader which is overwelming. Throughout the training and the team leaders tell you all the time that you can ask everyhting, anytime, to anyone, LOL, this is one of their biggest lies because this is simply not true. After the 1st leader we were swithched to another suddenly because rotation, that first one was good, at least 1 a week personal feedback to revise errors in production. Things started to get apalling when the next team leader came in, out of the 15 people group, around 12 people (because we had multiple group chats) including me had to make a virtual appointment with HR after a MONTH of no feedback whatsoever from the TL and only vague contacts of 'hello' and of course the ones that had (feedbacks) were girls, sexism for starters. The problem being that during that month you get weekly monitors that rate your 'quality and product knowledge' in interactions and if you receive low scores this can affect directly to your wage, that's why feedbacks are so important and am pretty sure that precisely not giving them is deliberate. After forming our OWN whatsapp group of cast-out, disregarded employees and having the meeting with HR firstly they told us that, the matter wasn't bad enough to create a group and issue a complaint (which they facilitate through their inner web-platform in a specific section called 'TP te esucha' 'TP listens to you' made to address co-workers issues) and second and most surreal thing we were told was that the team leader's former campaign had been dissolved and was located in ours not to leave him whithout a job and was still learning the product....I had the patiente and HOPE that maybe this string of surreal situations would be all encompassing and that I might still work there just working as I was and very comfortable from home but I was naive. We started receiving 'warnings' in our email that due to our low scores we could loose our job, are you serious? I thought that the @.ss kissing and 'friendism' was a problem here in MExico but after reading ALL the reviews here I can see that it's a culture of the company worldwide. This business model actually functions in many companies around the world that exploit, overwhelm and saturate the employee which is usually people with no college studies and at the end when they 'quit' or are sided to quit they make them believe that at the end it's entirely your fault. Trash company that hides under layers of executives and supervisors and exploit the necessity of making a buck of non-studied people and even have the nerve of bragging of being included in best places to work, give me a break. Conclusion: incommunication is key to maintain unhappy employees, thus rotation, thus evading long economical compromises which in the long run benefits more the employee. TRASH

Date of experience: Nov 28, 2022