It completely depends on the campaign your doing and your team leaders and management of that specific campaign I worked for this company on NHS 119 for the first six months that was fairly well run and managed well It was just taking security data and booking people in for their covid jabs over the phone I was then moved on to vaccine passport campaign where I did admin work and although this wasn't exactly fun it was nice to get some admin expierence and to get off the phones for a few months team leaders were pretty good on both these campaigns However after this campaign had completely finished they scrapped the campaign everyone was moved to HMPO and my god this was hell from the start screaming customers and poor training and things constantly going down on the call a lot of people left the training I was tempted to because it really did suck I gave it my all nut found this was just too much fore to take i asked to move this time but since they said I needed to be on the campaign I just said I'm sorry I can't do that my mental health suffered immensely and a lot of people left this campaign can't blame them it was horrendous bad management extremely poor training and the services just kept on crashing every day the only upside was that Thier was a lot of free time So yes depends what campaign your on
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