You are expected to make non-stop phone calls with no breathing pauses. You have a short break of 15 minutes every +/- 3 hours for which you are not paid. During working hours, they systematically keep track of everything about your system working from home: how much time there is between the calls you make, this must be under 10 seconds. If your status in the system is not correct, your manager will call you to ask why your status is incorrect. It's a ridiculous company with crazy incentives that ultimately lead to exploitation of the employees who do the heavy lifting. I can recommend any journalist to work undercover for Teleperformance during a COVID campaign because then you can write an article that makes the headlines. The Call Agents are underpaid (minimum wage) and it's not physically hard work, but mentally hard work. Most people leave within a few weeks. The IT systems are reminiscent of the 90s and also have the problems from that time (buggy, crashes, excruciatingly slow, login 10x, etc.). It's really laughable that they don't invest money in that to improve and modernize it. As a final point, I see exaggerated fake reviews online with superlatives about how 'fantastic' the work is which are clearly paid fake reviews. Don't fall for it, and think twice before working here.
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