This company can improve by really giving back to its employees, because right now its just focused to pool resources away from its people, its clients and its employees.To give some context. I worked as an Agent in this company for awhile(few years) and had the chance to see behind the scenes in the way support is done for many global consumer products. First of all, companies like Teleperformance are human resource companies... they just happen to have human resources that are also ITs and have money to build an infrastructure for BPO. But that's where it stays, afterwards the company needs "talents" which basically means people who can speak a certain language. In my honest opinion, I have had a few roles here, the best by far were my Agent responsibilities, because I had peace of mind for things that are not in my control or plate. The money was very little compared to the prices and life expenses, even for management positions, which needs a whole separate round of discussion. But this company is now "big" and "powerful" and "rich" and that is why they will buyout opinions rather than fixing the core model of their business which is 1A exploiting human resources for their work, time and money. I was a very good Agent raking up all "bonuses" they could offer. I wanted to grow my salary and responsibilities. The company started to offer me supervisor positions that I kept declining.. because the conditions were worse... 6 months went by and every few days some new role was presented to me.. and this time they offered what seemed like a pretty good "promise" so I accepted the new role (which meant for me to quit living in Athens and move to Chania for this company). 6 more months later and I'm in my new role fully included but not satisfied.. because each month I was getting less and less money and more and more work out of the job. The Cherry on top was when I pushed for a supervisor contract (because they kept me working there with an agent contract) and after a stupid back and forth having to tell them why I need and want this contract.. they sent me one without any mention of title, salary, responsibilities... basically a very shameful contract for such a company.. that contract bordered on modern slave agreement.. just enough money for rent, bread and water. Bottom line for me is that this company is WAY TOO GREEDY and how you treat people, people will treat you too.
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Meet Teleperformance, a leading global outsourcing company providing omnichannel experiences to consumers.
