I imagine my experience is partially related to Apple who is the client. First I was extremely ill for months. Was hospitalized. Tried to get an adjustment to my schedule to get doctor's appointments. The woman took a month to contact my, lying said she tried daily. My pay never increased despite my work load increasing. Unrealistic expectations of getting customers off the phone in under 15 minutes and being put on disciplinary actions when not meeting Unrealistic goals yet my csat always at the top along with my issue resolution and to supposedly cut my talk time im given additional steps to take which takes more time all this daily stress and that dont even include some of the rude customers. So yea f apple not wanting to pay employees for time off gotta work Thanksgiving and Christmas but apple can afford to donate millions to the felon in chief and f teleperformance for their idiotic procedures.
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