This company are absolutely diabolical. Low wage for an extremely high stress job with a huge lack of training. In the first stages we were given a “trainer” who wasn’t even a trainer and 3 weeks in we had to start completely over with someone different. This new individual was a manager and had absolutely no interest in training a group and made it very apparent he didn’t want to be there. We had constant issues with pay and even being docked for IT issues and the IT team is as good as nothing. As a group we were not given one single contact number for anyone and were just left to it. When it came to taking calls we had no idea due to the lack of training, it became apparent that we weren’t the only ones when other newly trained advisors were telling customer to hang up and call back and hopefully they would get someone answering who knows more. Through out we had asked for further training and were laughed at and basically told to get on with it. Managers had even argued with staff members when the question of more training was asked and told “it was our job” and to “get on with it”. The staff overlooking us and monitoring our calls were highly patronising and unprofessional, referring to us as “mate” and telling us to “be careful”, also marking us as awol when we were online resulting again in being unpaid. We were even told in a training session that if anyone experienced racial abuse we were not allowed to terminate the call. The company as a whole lack massively in communication skills and it shows through out the whole business. We started as a group of 20 and are now down to 4. This company made our whole team dread turning on their computers every morning and overall the companies standards just aren’t good enough. Everyone in this company is incompetent and the HR team is non-existent, so any problems you have you are on your own, and good luck getting through to anyone as you have 0 contacts to get in touch with.
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