I reached out to book a holiday package I found online. I was informed that the flight options were complicated and required multiple changes. I was presented with a 'special offer' for a supposedly premium package at a significant discount, claiming it was available due to a last-minute cancellation. As a spa was a crucial requirement for me, I felt fortunate and decided to book a two-night stay. However, I mentioned I wanted to do some research first. The agent pressured me heavily, insisting this was a one-time offer and that he wanted me to remember him for future trips. Eventually, I gave in. Within half an hour, I realized the spa was neither available nor mentioned on the hotel’s website. When I called back, I was told I had accepted the terms and was directed to the online terms and conditions. Upon arrival, the so-called 4-star hotel was at best a poor 3-star. The beds were creaky, the bathroom was peeling with missing tiles, there was no phone, and the elevator was broken. The all-inclusive food was subpar, and water was charged despite the all-inclusive claim. The staff were unfriendly, and there were cockroaches at the breakfast buffet. This has been a truly horrific experience. I plan to leave today to find another hotel or fly home. This two-day trip has been a disaster. The spa was nonexistent, and when I contacted support, I was told to refer to the terms and conditions for a refund, which was not possible. I strongly advise against this service. The agents are skilled at charming customers until payment is made, after which assistance vanishes. I am extremely disappointed and financially impacted. I typically don’t write reviews, but I feel it’s important to warn others—agents may be pleasant but have been dishonest and provided terrible flight options. It’s truly disheartening.
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At Teletext Holidays, we know exactly what you want from your getaway. Whether it’s a sunny beach break in Europe or an exciting long-haul adventure, we’ve got you covered. For over 30 years, we’ve been sending millions of Brits on holiday, all booked by real people who are only ever a call away. Nothing beats speaking to a travel expert who knows your destination inside out, and that’s why we take the time to find the best options for you, so you don’t have to spend hours scrolling through endless choices.
Booking with Teletext Holidays means peace of mind. All Teletext Holidays bookings are made through ATOL-protected suppliers, providing guaranteed consumer protection, and as a proud member of the Travel Trust Association (TTA), we guarantee your money is safe thanks to our triple lock protection system.
We’re here for you every step of the way, before, during, and after your trip. Our team is available seven days a week, and if you need us while you’re away, our 24/7 in-resort support is just a phone call away.
For over 30 years, our commitment has been simple, delivering trusted service and unforgettable holidays. Put your trust in Teletext Holidays for your next break, and let’s make memories together. Trusted service, unforgettable holidays — that’s the Teletext promise.
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