My phone was broken with my eSim. I was not able to find any resolution on the Help Center so I decided to e-mail Tello for help. Their reply was quick and Alex, the assistance agent, was super helpful and very calm. He helped me getting through step by step and finally fixed my problem. I really appreciated Alex for all the helps.
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Tello is a telecom provider launched in 2016 on the US market with a strategy focused on low rates, no hidden fees, customizable plans, prepaid services with no contract commitments, and great customer care.
