Update: After posting this review -- not after pleading my case in email communications -- Tello has agreed to refund my balance on the prepaid portion, as asked. It begs the question as to why they have "keep the customer's money" as a default policy. Who is going to give Tello $20 to hold on to in case they use it, and then ask for it back months or years later as a personal financial strategy? Shouldn't the default position of PaYG be to refund the unused balance?
nternational roaming didn't work and so I was told they couldn't help me and I needed to port the number out. I was told the Pay as You Go credit would be refunded since it didn't work as advertised. Now that credit has evaporated and they won't refund it because, I was just told, because I ported the number out.
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Tello is a telecom provider launched in 2016 on the US market with a strategy focused on low rates, no hidden fees, customizable plans, prepaid services with no contract commitments, and great customer care.
