I would highly recommend against using Telnyx LLC -- it seems that this company does not care about its customers and new business should stay away from it.First, Telnyx was associated with a huge fine of roughly $4.5 million from the FCC because its VoIP services were implicated in a massive robocall / fraud scheme (approximately 1800 illegal calls in 17 hours). They deny any wrongdoing, and they assert that they took immediate action once they became aware, but the depth of the violation raises serious questions about oversight, controls, and how safe your account or traffic really is.Second, Telnyx was also a respondent in a discrimination complaint for citizenship discrimination under the anti-discrimination section of immigration law (8 U.S.C. 1324b). [Department of Justice] While the case was eventually dismissed after a settlement, the fact that it happened at all raises concerns about internal practices.Finally, a colleague of mine who also uses Telnyx had his account breached two or more times in the same month with a ridiculous amount of charges appearing out of nowhere, and when the customer service was brought in, they permanently shut down the account, which caused a HIGHLY detrimental effect on his company and clients. Very unprofessional.I HIGHLY recommend staying away from this company due to too many red flags, constant compromises, and lack of customer support.
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Telnyx is a global connectivity platform that provides carrier-grade services on a private, cloud-agnostic IP network. Its Voice, Messaging, Numbering, Video, Wireless, Fax, and Identity solutions are accessible through RESTful APIs and its award-winning Mission Control Portal. From in-app messaging and calling to feature-rich contact centers, Telnyx solves communications needs at every complexity level, with 24/7 in-house engineering support on hand. As an internationally licensed carrier, Telnyx powers secure, high-fidelity connectivity while democratizing worldwide access to real-time communications over the internet.
Founded in 2009 with offices in Chicago, Dublin, Amsterdam, Warsaw and São Paolo, Telnyx provides mission-critical services for customers including Cisco, Philips, Red Cross, and more.See more
