I’ve been a Telnyx customer for some time, but these last few weeks have been an absolute nightmare. Since October 8, 2025, I have been completely locked out of my account due to a serious flaw in their login system — and despite reaching out multiple times via email and live chat, I’ve still received no real resolution.When trying to log in on my laptop, I’m prompted to “confirm a code on another device.” The problem? Telnyx doesn’t even have an app capable of communicating with the browser, so there is no device that can receive the code. There’s also no option to send the code to the verified phone number set up for two-factor authentication, which defeats the entire purpose of having 2FA in the first place. As a result, my account (and API access) have been completely unusable.I first contacted support on October 8, and the only initial reply from an agent (“Akshata”) was one sentence: “Please email [redacted as not allowed on trust plot].” That was their entire response to an emergency that was halting my business operations.It then took four days (until October 12) for another agent (“Sam”) to respond — and after providing detailed verification info, my ticket was suddenly closed by October 13 without any resolution.On October 14, I sent a full escalation email explaining the issue again in detail. I made it clear that Telnyx’s login system was broken and that I had already emailed all addresses provided. I specifically requested escalation to a manager (Karl) and immediate assistance. Instead, I was told yet again to “contact [redacted as not allowed on trust plot]” — the same unresponsive address I had already emailed multiple times.I kept following up daily, sending increasingly urgent messages, but it wasn’t until October 22 (nearly two weeks later) that someone finally replied to the original email chain — and even then, they didn’t seem to have read the previous context, asking for the same information I had already given several times.To summarize:First contact: October 8First reply: minimal response, same dayNext meaningful response: October 12 (4 days later)Ticket closed prematurely: October 13Escalation email: October 14Email reply delay: 8 days between October 14 and October 22Issue still unresolved as of October 23That’s over two weeks of downtime, no reliable access, and no effective communication from Telnyx support. Their “live chat” is anything but live — it’s a message board where responses take days. Their verification system is broken, and their email support is virtually nonexistent.Because of this issue, my business operations were completely disrupted, and I’m now being forced to move services to Twilio instead. I’ve even had to consider filing chargebacks for payments made to Telnyx since I’ve received zero service during this time.If you’re considering using Telnyx — don’t. Their login system is broken, their support structure is dysfunctional, and their delays can leave you locked out for weeks with no help in sight. I would strongly advise any serious business to look elsewhere.
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Telnyx is a global connectivity platform that provides carrier-grade services on a private, cloud-agnostic IP network. Its Voice, Messaging, Numbering, Video, Wireless, Fax, and Identity solutions are accessible through RESTful APIs and its award-winning Mission Control Portal. From in-app messaging and calling to feature-rich contact centers, Telnyx solves communications needs at every complexity level, with 24/7 in-house engineering support on hand. As an internationally licensed carrier, Telnyx powers secure, high-fidelity connectivity while democratizing worldwide access to real-time communications over the internet.
Founded in 2009 with offices in Chicago, Dublin, Amsterdam, Warsaw and São Paolo, Telnyx provides mission-critical services for customers including Cisco, Philips, Red Cross, and more.See more
