If I could rate it 0 stars I would. Bought a new Samsung S26 Ultra with them. I had been with them for 5 years as a Sim provider and every year they increased the pricing for 50GB from $50 to $74 by 2026. I tried to cancel my Sim membership due to this abhorrent increase and was then told that my Sim contract was tied to my phone contract which was not discussed in store and when asked about this potential situation the staff member told me that they were in fact separate and would be able to cancel anytime. Not only that but was rushed through the process due to them closing within 30 mins (even though I was there an hour prior).
When highlighting this as misconduct which they legally should have allowed me to pay off the phone separately, they stated that I could only return the phone with all fees wavered or keep the contract as is. They then closed the live chat about this everytime I tried discussing this situation. I sent this to the ITO and all they could do was offer me $5 off of my monthly bill....the most disgusting service and a joke of an offer. I will never be using Telstra again.
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