Review Time
holy the website is aweful. So many bugs. I am a tech savy person and it took my 15 minutes to try and order my galaxy headphones. I am about to finalise the purchase but I am thinking of just going with JBHIFI even though it cost more because of how bad the site is .
-10 STARS! everyday of the week! after over 4 months of the worst nbn / internet, the absolute run around you get, if you talk on the phone, go in store, or chat via their app, this company thinks we are all idiots... yet look at the 1star reviews! TELSTRA, you need to pull your heads in, the GM needs to be fired and lets get someone with a winning attitude to shake their company up! NBN are also next on the hit list... both shocking companies, the guy today at Telstra wanted me to purchase a cable to assist them with their investigation... seriously!!!
I AM A LONG TERM TELSTRA BUSINESS CUSTOMER SPANNING 40 YEARS OF LOYALTY . OF COURSE I AND MANY OTHERS ARE NOT HAPPY WITH THE PRICES WHICH I GUESS ARE NOT GOING TO CHANGE . ONE THING THAT CAN EASILY CHANGE IS ....WHY WHY WHY is the print SO TINY ON THE EMAILED ACCOUNTDS > IT JUST DOESNT MAKE SENSE . TO THOSE OVER 50 WHO HAVE SIGHT PROBLEMS IT A NIGHTMARE . NOT ALL SITE PROBLEMS ARE FIXED BY GLASSES ( CATARACT AND MACULAR ISSUES ) . SO TELSTRA PLEASE PLEASE INCREASE THE POINT SIZE URGENTLY . ANYONE OVER 50 WILL ALWAYS STRUGGLE WHEN TELSTRA CAN FIX THIS SO FAST . WHY HAVE TINY 4pt and 6PT FONT and YET STILL HAVE HUGE EMPTY SPACES ON THE PAGE ????????? FOR THE SAKE OF MILLIONS OF ELDERLY CUSTOMERS PLEASE WAKE UP .
How absurd I have to book an appointment just to buy a sim card in store. Got sent to Coles to find that. Set it up only to be locked out for 20 mins because I didn't enter a six digital code correctly which I never received. Not a good start.
Extremely poor 5G mobile network, both indoors and outdoors. I walk into shops the phone becomes completely unresponsive.
I would rate Telstra network to be the most below average service provider. If mobile operators are trying to make us give up phone usage they are winning.
I have been facing these horrible services everyday from last 3 years.
@TrustPilot, Could the rating be reduced to "zero" or "minus one" stars? As the one star review for Telstra is too high for what it places itself compared to other operators.
After being a pay-as-you-go customer for over 2 yrs I tried to upgrade phone and get a monthly plan. After 4+ hours of crappy customer service I was informed I needed to pay out right for the phone as I am on a visa. Mind you my visa doesn’t expire, I have a job and a home yet… I might run off with their $2000 phone!! And after trying to contact them, I was just given the usual lack of service. I have now ordered a phone and a plan from a competitor without having to pay outright!
What a joke
We handed our additional Foxtel box in because I got fed up with the faults and problems
Decided to give it another go
Account is in my Uncles name, no D/Licence, no passport, no mobile or email address, he’s 86
They have my ex g/f details on there from years ago
I can’t cancel it, can’t change to my details and can’t get another top box because my Uncle can’t be varified by talking with him, address, D.O.B etc !
My phone has lost internet reception since Feb 2 it has run slow and a lot of times there was not enough speed and it timed out , said I was off-line I waited from then til today for telstra faults to get back . I got a call that rang 3 times hung up, then 3 min later I took call , my phone went flat I turned it on then it rang again on the 3rd ring I answered then call dropped out , I've been unable to stream using my data because service is so slow. Telstra is not interested in helping . I never received call back following , no resolution call
I've been with Telstra for over 20 years and they are absolute junk. I signed in on the website for a new phone to add to my current plan as my last one broke and needed it urgently for work. My mate who works part time at telstra told me they have 2x phones in this particular store. I cant get through on the phone as the AI just answers and puts you to message bank but nobody calls you back and if I try to add just the phone online it only works if I add a NEW plan! If i try to keep my old one it says Login - Remember I'm already logged in here! so I click login and we go right back around to the beginning to start the process again! Complete lack of respect for their customers time I say!
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