I went to this shop to receive my pension discount. It started badly when they told me that I needed an appointment to do a 2 minute job. I wasn't told this in the original phone call that an appointment was needed otherwise I would've. After being told the closest appointment was 2 hrs away, I got a bit agitated. Security and police were called to evict me and if it wasn't for a level headed security member, I would've. But thankfully commonsense came through in the end and everybody was happy. Management was the problem, not the staff, as they only did what they were trained to do. Sorry to the staff being obnoxious. Luckily commonsense prevailed.
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