I've been with Telstra for over 20 years and they are absolute junk. I signed in on the website for a new phone to add to my current plan as my last one broke and needed it urgently for work. My mate who works part time at telstra told me they have 2x phones in this particular store. I cant get through on the phone as the AI just answers and puts you to message bank but nobody calls you back and if I try to add just the phone online it only works if I add a NEW plan! If i try to keep my old one it says Login - Remember I'm already logged in here! so I click login and we go right back around to the beginning to start the process again! Complete lack of respect for their customers time I say!
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