After being a pay-as-you-go customer for over 2 yrs I tried to upgrade phone and get a monthly plan. After 4+ hours of crappy customer service I was informed I needed to pay out right for the phone as I am on a visa. Mind you my visa doesn’t expire, I have a job and a home yet… I might run off with their $2000 phone!! And after trying to contact them, I was just given the usual lack of service. I have now ordered a phone and a plan from a competitor without having to pay outright!
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